ROI Terms of Business effective 20th September 2024
These are the Terms of Business of Allianz p.l.c., trading as Allianz, which is part of the Allianz Group. This document is a requirement of the Central Bank of Ireland and is for your protection as it highlights important information about your Allianz policy. It is important that you read this document in full and that you contact us if there is anything that you don’t understand or would like more information on.
Who we are:
Your insurance is underwritten by Allianz p.l.c., trading as Allianz, with a registered address of Allianz House, Elmpark, Merrion Road, Dublin 4, D04 Y6Y6.
Allianz are registered with the Companies Registration Office under number 143108 and have a Vat number 4887986M.
You can contact us at any of the following; Telephone: +353 1 613 3000 and email: info@allianz.ie.
Regulatory Status:
Allianz p.l.c. is regulated by the Central Bank of Ireland.
Codes of practice:
Allianz is subject to the Central Bank of Ireland's Consumer Protection Code and Minimum Competency Code which offer protection to consumers. These Codes can be found on the Central Bank's website: www.centralbank.ie.
What we do:
Allianz p.l.c. is a non-life insurance company which underwrites personal, commercial, education, religious and social insurance products. When dealing directly with personal customers we underwrite general insurance products on a non-advisory information only basis.
How we charge:
The charge for our services is the premium (including, where applicable, a government levy). This premium, and any optional covers selected, are separately set out in your policy schedule / renewal notice.
Remuneration:
An Allianz staff member may receive a payment in relation to the processing of your policy.
Policy Alteration, Additional and Return Premiums:
If you alter your policy during any period of insurance we will recalculate your premium. This may result in an additional premium due to us, or a return premium due to you. A premium transaction charge may be applied to alterations, as detailed in your schedule. We will only charge or refund you provided the total amount, including the premium transaction charge, is greater than or equal to the amount detailed in your schedule. Where applicable, a government levy will be applied to your premium calculations.
Alteration to terms and conditions:
If there is a claim we may advise you, at your next renewal, of altered policy terms and conditions which increase your premium and/or excess, and/or reduce/restrict cover.
Data Protection:
Your data will be processed primarily for insurance administration purposes, including underwriting, claims handling, reinsurance and fraud prevention. We will retain it for these purposes in line with our records retention policy. The legal bases for processing your data is the performance of a contract of insurance, legal obligation, legitimate business interests and consent. Full data protection details can be found in your policy documentation and on our website www.allianz.ie.
Claims:
If you need to make a claim, please contact us at +353 1 613 3990 or at the above address. When you contact us, please provide your policy number, details of what happened, and the time and date of the incident.
Conflicts of interest:
We regard preventing conflicts of interest as one of our priorities. It is our policy to maintain appropriate administration structures to ensure that the potential for any conflict of interest is avoided as far as possible. The company has established guidelines for assessing the risk posed by any conflict of interest that arises and for adapting the measures to be taken accordingly if a conflict cannot be avoided.
Default:
Not paying your premium or part of it (including where you are using our direct debit option) or a breach by you of certain conditions of your policy may lead to your policy being revoked or cancelled, in accordance with the terms set out in your policy. We reserve the right to pursue you for any outstanding premium.
Right of withdrawal:
You have the right to withdraw from this policy, provided you have not made a total loss claim, within 14 days of the latest of:
(1) the starting date of cover,
or
(2) the date on which you receive the full terms and conditions of your Policy.
Withdrawal means that no policy was ever in place, and you can obtain this by sending us written notice at the address given above, quoting your policy number. We will then refund you any part of your premium you have paid. If the cover is motor insurance, the premium cannot be refunded until the Allianz Certificate of Motor Insurance and Insurance Disc have been returned to us. If you cancel your policy within the first 14 working days of the period of insurance, no transaction charge will apply. Please note that the right of withdrawal does not apply if the insurance policy under which insurance cover is provided for is less than 1 month.
Cancellation at any time:
Both you and Allianz may cancel / terminate the policy by written notice to the other in accordance with the terms set out in your policy. If you cancel your policy after the first 14 working days, a transaction charge will apply. This transaction charge is outlined on your policy schedule. If we cancel your policy, at any stage, no transaction charge will apply. A copy of your policy is available on request.
Period of insurance:
The period of this contract of insurance is as specified in your Schedule / Renewal notice.
Governing law:
You and Allianz may choose the law applicable to this contract. It is hereby agreed that this contract is governed by Irish Law unless we agree with you otherwise in writing. The Irish Courts will have jurisdiction to hear any dispute other than any dispute which must be referred to arbitration under the arbitration clause of this policy.
Customer communications:
Your policy and all communications with you or by you to us will be in English. For Allianz Direct customers: we will publish your insurance documentation in the MyAllianz portal at www.myallianz.ie. On request, we will also provide your documentation by post.
Complaints:
We aim to deliver the very highest standards of customer care. If you have any feedback or complaint, please contact, with your policy/quote number and details: Chief Customer Officer, Allianz p.l.c., Allianz House, Elmpark, Merrion Road, Dublin 4, D04 Y6Y6. Tel: +353 1 613 3000, email: info@allianz.ie.
If your complaint is not resolved to your satisfaction and you remain dissatisfied with our final response to your complaint you can refer your complaint to:
The Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29, Tel: +353 567 7000, email: info@fspo.ie, website: www.fspo.ie. For insurance related complaints this covers all customers, except limited companies with a turnover of €3 million and above.
Compensation:
If we are unable to pay a claim, you may be entitled to compensation from the Insurance Compensation Fund in Ireland.
The cap on the amount to be paid out of the fund in the event of a liquidation is 65% of the claim or €825,000 whichever is the lesser. However, in the case of third party motor insurance claims, where an insurer is in liquidation the fund will make a payment of 100% of an award.
A sum due to a commercial policyholder may not be paid out of the fund unless the sum is due in respect of a liability to an individual.
Call Recording:
Please note that Allianz may record and monitor telephone calls for regulatory, training and quality purposes.