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Allianz Help & Support

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Manage your policy online

At Allianz we want to make it easy for you to get the information you need, to renew your policy and to access MyAllianz which enables you to manage your insurance online at a time that suits.

MyAllianz is only available to customers who are directly insured with Allianz. As a MyAllianz user you can:

  • View your policy details
  • Request changes to your cover
  • Send us any outstanding documents
  • Notify us of a claim and track progress
  • View your insurance documentation
  • Pay a premium

Looking to renew quickly?

If you don’t need to make any changes to your policy and simply want to renew quickly, you can do so by clicking below.
Get in touch

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Emergency Assistance Service -
Motor and Household Assistance

Phone: 01 613 3990

Opening Hours: 24 hours a day, 365 days a year
Motor Claims - notifications

Phone: 01 613 3990

Opening Hours: 24 hours a day, 365 days a year
Motor Claims - existing

Phone: 01 613 3939
E-mail: motordamage@allianz.ie

Opening Hours: Monday to Friday 9am - 5pm
Windscreen Claims

Contact one of our preferred repairers.

Autoglass: 1850 363 636
Allied Irish Windscreens: 1800 512 345
Property Claims - notifications
and existing claims

Phone: 01 613 3377
E-mail: propertydamage@allianz.ie
Callback: Would you like someone to call you?

Opening Hours: Monday to Friday 9am - 5pm
Pet Claims - notifications and
existing claims

Phone: 01 613 3990

Opening Hours: Monday to Friday 9am - 5pm
Allianz Travel Emergency Assistance

Handled by Allianz Global Assistance

Phone: 00 353 1 6373686
Fax: 00 353 1 6373649

Opening Hours: 24 hours a day, 365 days a year
Travel Claims - notifications and
existing claims

Handled by Allianz Partners

Phone: 00 353 1 619 3682

Email: insurance@allianz-assistance.ie
Litigated Claims

Phone: 01 613 3992

Opening Hours: Monday to Friday 9am - 5pm
Non-Litigated Claims

01 613 3953

Opening Hours: Monday to Friday 9am - 5pm

If you have a breakdown emergency, freefone 1800 77 99 99 or +353 1 613 3990 from a landline (call operator charges may vary) within the Republic if Ireland or 0800 62 61 92 from Northern Ireland.

If you would like to find out more about Allianz Breakdown Assistance please call 01 448 48 48.

Allianz are committed to making sure that we have the very highest standards of customer care. However, we accept that things can go wrong from time to time. Advise us of your concerns and we will strive to ensure that our level of service meets your expectations in the future.

How to make a complaint

You can click here and submit a complaint online. Alternatively you can phone us or write to us with your complaint.

Please be sure to provide us with:

  • A policy number and / or claim number
  • An outline of your complaint
  • Your contact details (phone number, e-mail address)
Address:

Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4

Phone: 01 448 48 48

Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm

What happens next:

  • The staff member who receives your complaint will deal with it in a considered, fair and consistent manner, with the aim of resolving it at the earliest possible point
  • All complaints will be acknowledged within 5 business days of being received (unless previously resovled to your satisfaction)
  • This acknowledgement will include the name, contact number and title of the person handling your complaint

Unresolved by day 20:

  • The person responsible for handling your complaint will provide you with regular written updates on the progress of the investigation of your complaint, at intervals not greater then 20 business days

Unresolved by day 40:

  • Where 40 business days have elapsed and your complaint is not resolved, we will inform you of the anticipated timeframe within which we hope to resolve your complaint
  • We will inform you of your right to refer the matter to the Financial Services Ombudsman and contact details of same will be provided

Completion of Complaint:

  • We will advise you in writing, within 5 business days of the completion of the investigation of your complaint, of the outcome of the investigation and, where, applicable, explain the terms of any offer or settlement being made
  • If your complaint is not resolved to your satisfaction and you remain dissatisfied with our resolution, you can refer your complaint to:

The Financial Services & Pensions Ombudsman
Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29

Tel : 01 567 7000
Email - info@fspo.ie

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Webchat

Please click the "Need Help?" symbol to the right of your screen to access our webchat service.

Opening hours: 9am - 5pm Monday to Friday.
Send us a document or
attachment 		If you need to send us an attachment please email 
SendUsDocuments@allianzdirect.ie. Please include your name,
mobile number and policy number.
Phone

In the Republic of Ireland: dummy 01 448 48 48

Outside Republic of Ireland: dummy 00 353 1 448 48 48

Opening Hours: Monday to Friday 8am - 6pm and Saturday 9am - 1pm.

Christmas opening hours:

Dec 24th: 9am - 1pm

Dec 25th - 26th: Closed

Dec 27th: 9am - 5pm

Dec 28th: 9am - 1pm

Dec 29th: Closed

Dec 30th: 9am - 5pm

Dec 31st: 8am - 6pm

Jan 1st: Closed

Jan 2nd: 8am - 6pm

 
Freepost Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4
Dublin HQ

Allianz Ireland

Allianz House
Elm Park
Merrion Road
Dublin 4
D04 Y6Y6
Allianz Motor Broker
Phone: 01 613 3899
E-mail: teammotor@allianz.ie

Opening Hours: Monday to Friday 9am - 5pm

Customers who have an appointed Insurance Broker should contact their Insurance Broker.

Allianz Property Broker
Phone: 01 613 3964
E-mail: household@allianz.ie

Opening Hours: Monday to Friday 9am - 5pm

Customers who have an appointed Insurance Broker should contact their Insurance Broker.

Allianz Property EBS
Phone: 01 613 3922
Phone: 0818 64 22 22
E-mail: ebs@allianz.ie

Opening Hours: Monday to Friday 9am - 5pm

Customers who have taken a policy through EBS should contact above.

Allianz Property PTSB
Phone: 01 613 3912
Phone: 0818 700 121
E-mail: permanenttsb@allianz.ie

Opening Hours: Monday to Friday 9am - 5pm

Customers who have taken a policy through PTSB should contact above.

At Allianz we are here to support and work with vulnerable customers. Please click here to see how we can help.