Car insurance claims
Windscreen claims
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Contact Us
If you wish to report a new claim, discuss an existing claim, avail of our claims emergency services or breakdown assistance you can
call us on 01 613 3990. If you are calling outside of the Republic of Ireland please contact us on 00 353 1 613 3990.
You can post all documentation to Allianz, Allianz House, Merrion Road, Dublin 4. Please include a policy number or
claim number on any documentation being sent to us.
What to Do in the Event of an Accident
In the event of an accident you should obtain the following information:
- The names, contact details and vehicle details of all parties involved.
- The insurance details including the policy numbers of all parties involved.
- Details of any witnesses to the incident or members of an Garda Siochana that attended the scene of the accident.
- Take a photo/ video of the scene and the vehicles before they have been moved, so you can send them to us later. If it is not
safe, wait until the vehicles have been moved to a safe location, and then take a photo/ video of the damaged areas, the
registration plates and the insurance discs. Please retain any dashcam footage relevant to the claim to assist with our investigations, and take
details of any witnesses to the incident.
In the event of an accident you are obliged to provide:
- The name and address of both you and the vehicle owner.
- The registration and insurance details of your vehicle should be provided to any other party involved and also An Garda
Siochana if requested
- If any person is injured, the accident must be reported to An Garda Siochana whether they attend the scene or not.
- Contact us to report the incident as soon as possible on 01 613 3990 (call operator charges may vary), or if you are outside
the Republic of Ireland on 00 353 1 613 3990.
- If you are involved with a visiting motorist from outside the country, report the accident to your insurance company and also to
the Motor Insurers Bureau of Ireland, 3/4 South Frederick Street, Dublin 2. Telephone number: 00 353 1 6769944. Website:
WWW.MIBI.IE.
If Your Car Is Stolen You Should:
- Report the incident to Allianz on 01 613 3990 (call operator charges may vary) as soon as you discover the vehicle is missing.
Complete the claim form (available at the bottom of the page) and have it stamped by An Garda Siochana.
- Send us the completed claim form.
- If your vehicle is not recovered within 14 days please send us the keys, Vehicle Licensing Certificate, a copy of your Finance
Agreement and NCT Cert (if applicable) . If your car is recovered you should contact us 01 613 3990 (call operator charges
may vary) immediately and let us know the location of your car. If your vehicle is stolen we will provide you with a courtesy car
in a Class A vehicle (Ford Ka or similar) for up to 14 days. If the vehicle is recovered during this period and brought to one of
our ALIGNED REPAIRERS you will be entitled to a courtesy car for 7 days from the date the vehicle was recovered.
If Your Vehicle Is Not Recovered or Is Written Off
- If your vehicle remains missing or is considered to be beyond economical repair by the appointed assessor when found, the
details will be referred to a specialist valuation company who will place a "market valuation" on your vehicle prior to the loss,
having taken into account details of the vehicle including but not limited to mileage, condition, ownership history and service
history.
Aligned Repairers
If your car is damaged as a result of an accident or fire contact Allianz on 01 613 3990 (call operator charges may vary) to report the
incident. We have an extensive panel of Allianz Aligned Repairers which you can chose from. If you decide to have your vehicle brought
to one of our approved garages you will receive :
If you decide to use another repairer you should obtain an estimate for repairs as soon as possible and forward it to us. However if you
use another garage we cannot offer the same benefits to you.
A list of our Aligned Repairers is contained below:
Swipe to view more
Company | Address | County | Telephone | |
Pratts Auto Bodyshop | Hacketstown Road, Carlow | Co. Carlow | 059 9141440 / 087 2545609 | admin@prattsautobodyshop.ie |
Autotech Bodyshop Ltd | Unit 1, Poles Business Park, Cavan | Co. Cavan | 049 4330777 | info@autotech.ie |
PARC | Unit 4-6 Quin Road Business Park, Ennis | Co. Clare | 065 6868444 / 087 2625444 | info@parc.ie |
Collision Experts North Cork | Quartertown Lower, Quartertown Industrial Estate | Co. Cork | 022 22514 | northcorkreception@collisionexperts.ie |
Cavanaghs | Limerick Road, Charleville | Co. Cork | 063 81561 | Bodyshop@cavanaghs.com |
Dineen Crash Repair Ltd | Unit J1, Marina Commercial Park,Centre Park Rd | Co. Cork | 021 4317673 | info@dineencrashrepairs.ie |
Fermoy Nissan | Dublin Road, Fermoy | Co. Cork | 025 31555 | Boregan@fermoy-nissan.com |
Red Abbey Motors | Unit E3, South Link Park, Frankfield | Co. Cork | 021 4322766 | redabbeymotors@eircom.net |
Clarke Bros. (Bandon) Ltd. | Clonakilty Road, Bandon, Co.Cork, | Co. Cork | 023-8841923 | clarkebros@eskimosolutions.com |
O'Donnell Motors | Mill Road, Ballymagowan, Dunkineely | Co. Donegal | +353 74 973 7058 | pauric@odonnellmotors.com |
MERA Crash Repairs | MERA Crash Repairs, Balbriggen | Co. Dublin | +353 85 752 9826 | merainvoices@gmail.com |
AJK Motors | Golf Road, South Shore Road, Rush | Co. Dublin | 01 8438216 - John Kelly/Mark Healy | info@ajkmotors.ie |
Collision Experts Dublin North | Unit 6, Woodlawn Business Park, Old Airport Rd, Cloghran, K67 D6F7 | Co. Dublin | +353 1 862 1300 | dnannery@collisionexperts.ie |
National Vehicle Distribution | Brownsbarn, Baldonnell, Co. Dublin, D22 AV20 | Co. Dublin | +353 1 461 4400 | claimsadmin@nvd.ie |
Smith & Branigan Motors | Newlands Road, Balgaddy, Lucan | Co. Dublin | 01 610 9174 | smithandbranigan@gmail.com |
Soraghans Auto Care | Birch Avenue, Sandyford Business Park, Stillorgan | Co. Dublin | 01 8380333 / 01 8142632 | info@centralmotor.ie |
Crofton Motors | 18 Sundrive Road, Kimmage | Co. Dublin | 01 4921833 | instructions@croftonmotors.ie |
Garvey Crash Repairs Limited | Unit 3M Ballymount Dr, Ballymount Rd Lower, Walkinstown, D12 VFC6 | Co. Dublin | +353 1 515 5585 | info@garveycrashrepairs.ie |
Gregg Martin Crash Repair | 38 Kilbarrack Ind. Est. | Co. Dublin | 01 839 4956 / 01 839 4957 | info@gmcr.ie |
Collision Experts Galway East | Glenascaul Manufacturing & Technology, Glennascaul Business Park | Co. Galway | 091 388999 | galwayreception@collisionexperts.ie |
Masonbrook Motors | Loughrea, H62 HK83 | Co. Galway | 091 841258 | masonbrookmotors@gmail.com |
Kingdom Crash Repairs | Monavalley Industrial Estate, Tralee, V92 Y078 | Co. Kerry | +353 66 718 0000 | info@KingdomCrashRepairs.com |
Reens Rathmore (Kilarney) | Rathmore, Kerry | Co. Kerry | 064 7758150/ 0874181769 | momahony@reensrathmore.ie |
Dunleas of Kilkullen | 2 Naas Rd, Kilcullenbridge, Kilcullen | Co. Kildare | 045 481866 (Out of hours 087 913 7323) | bodyshop@dunleasofkilcullen.com |
Kildare Crash Centre | 53, Walshestown, Newbridge, Co. Kildare, W12 EY24 | Co. Kildare | +353 45 434 161 | Kildarecc1@gmail.com |
Doheny Crash Repairs | Westcourt Business Park,, Callan, Co. Kilkenny | Co. Kilkenny | +353 56 775 5588 | info@dohenycrashrepairs.ie |
Brendan Lowe & Sons | Bypass Road, Keenaghan, Carrick-On-Shannon | Co. Leitrim | 071 9621105 - Brendan Lowe | repairs@brendanloweandsons.ie |
Keith O'Brien Crash Repairs | Eastway Business Park, Unit 5, Ballysimon Rd | Co. Limerick | +353 61 423 810 | keithobriencrashrepair@gmail.com |
Premier Crash Repair | Premier Crash Repairs, Little Water Street, Townparks, Longford, N39 W409 | Co. Longford | +353 43 334 2877 | premiercrashrepairs@gmail.com |
Oriel Auto Specialists | Coes Road, Dundalk | Co. Louth | 042 9336819 | orielbodyrepairs@eircom.net |
Smiths of Drogheda | North Road, Drogheda | Co. Louth | 041 9831106 | selina@smithsofdrogheda.com |
Cathal Duffy | Spencer Park, Curragh, Castlebar | Co. Mayo | 094 9021288 (Out of hours 087 661 0999) |
bnally999@gmail.com |
Swinford Motors | Dublin Road, Swinford | Co. Mayo | 09492 51233 | bodyshop@swinfordmotors.com |
Tadg Riordan Motors | Slane Road, Ashbourne | Co. Meath | 01 8350084 | terry@trmash.ie |
TD Caldwell | U 15 Mullaghboy Ind Est, Athboy Road, Navan | Co. Meath | 046 90 23786 | info@tdcaldwell.ie |
Ted Brennan Motors | 5 Cross roads, Corrintra, Castleblayney, A75 NX63 | Co. Monaghan | 042 9740618 - Richard Brennan | info@tedbrennanmotors.ie |
Collision Experts Meadow Bank Repairs | Meadowbank Ind Est, Rathedmond Estate | Co Sligo | 071917022 | sligoreception@collisionexperts.ie |
Donal Ryan Motor Group | Templederry, Nenagh | Co. Tipperary | 0504 52212 | repairs@donalryan.ie |
Jamie Lawlor Crash Repairs Ltd | Unit 3A, Ard Gaoithe Business Park, Clonmel |
Co. Tipperary |
052 6187304 | jamie@jamielawlor.com |
Joe Lynch and Sons | Galway Road, Athlone | Co. Westmeath | 09064 92734 | lynchrepairs@gmail.com |
Mullingar Autos | Dublin Bridge, Mullingar | Co. Westmeath | 044 93 48755 | workshop@mullingarautos.ie |
Collision Experts Enniscorthy | Quarry Park, Enniscorthy | Co. Wexford | 053 9252053 | wexfordreception@collisionexperts.ie |
Doyles Garage | Coast Road, Courtown, Gorey | Co. Wexford | 053 9427900 | adoyle@doylesgarage.com |
Whitty Autobody Accident Repair Centre | Ballinaboola | Co. Wexford | 051 428 483 | |
Armstrong Body Repairs | Ballinaclough, Rathnew, A67 F598 | Co. Wicklow | 0404 69594 - Aubrey Armstrong , Una Healy | info@armstrongbodyrepairs.ie |
Windscreen Repairers
- MR WINDSCREEN - 0818 512345
- ALLGLASS - 01-4090900
Car Claims - FAQs
Comprehensive:
- Covers the injury of people or their property * driver exclusions apply (refer to policy document below)
- Covers for loss or damage to your car by fire or theft, or vandalism.
- Protects you against accidental damage to your car.
Third Party Fire and Theft:
- Covers the injury of people or their property * driver exclusions apply (refer to policy document) below
- Covers for loss or damage to your car by fire or theft
of your policy excess please see your policy schedule)
a Motor Engineer. Our engineer will discuss repair costs with your appointed garage. If the car is economical to repair
we can authorise repairs with the garage and arrange payment to them directly once cover is ok. If it is not going to be
economical to repair we will write to you and advise you what happens next. (Refer to section below - My car is a
Write Off) When we have settled the claim we will then write to you to advise what payments have been made.
We have a list of Aligned repairers which are available here. The Workmanship is guaranteed for three years and they
will provide a courtesy car to you. Also as they are an Aligned repairer, there is no need to obtain an estimate and we
can authorise repairs quickly.
However if there is a local garage you would prefer to use, let us know their details and we will liaise with them directly.
If your vehicle has been deemed a Write off, the Motor Engineer will obtain a salvage value on your vehicle. This is the
value of your vehicle in its damaged condition. We will contact you as soon as possible with this information and you
should then immediately contact the Salvage agent who wishes to buy your vehicle. We will also request certain
documents relating to the vehicle from you. For example a completed claim form, a photocopy of the Vehicle
Licensing Certificate or details of any Finance Agreement.
We will also have our valuation team contact you regarding the Pre Accident Value of the vehicle.
Once a value has been agreed and the documents received are ok, we will settle the claim on the basis of the Pre
Accident Value less the Salvage offer and Policy Excess
If your vehicle is subject to Finance the finance company will be included on the settlement cheque.
Lastly, if there is nothing outstanding on your claim we will issue the payment. All our payments are usually issued
within 5 working days.
If there is some reason the payment can not be processed, we will get in touch and discuss this with you.
We will deal with the damage to your car as above, whilst trying to establish who is at fault for the accident. It is very
important for us to have all information you may have to help us do this. Please let us know if you have witness
details, third party details, Gardaí or police details or even photographs you have taken at the time of the accident. If
we consider you at fault for an accident, we will settle any Third Party claims and notify you of the cost.
If we are of the view that you are not at fault, we will attempt to recover our money from the other insurers / person at
fault. We will then write to you or your broker to let you know if we have been successful and the final claim cost. If
you receive any correspondence from the other persons solicitor, just forward it to our office along with your claims
reference and we will deal with it on your behalf. Do not reply. Don’t panic about it. These letters are generic and
although they may appear intimidating we will send an appropriate response on your behalf.
policy, whether or not you are at fault for the accident. However if you are found not to be at fault for the accident we
will try to recover this amount from the other party.
Although we have to wait a defined period as outlined in your policy booklet before we will consider your car stolen,
we can still start to process your claim.
After the policy defined period, if the vehicle is still unrecovered, we have completed our investigations and we have
placed an agreed value on the vehicle and nothing is outstanding we will issue payment.
I reported a claim to you a few days ago. When will I hear from you again?
Depending on the accident, we may not need to contact you. This does not mean we are not dealing with your claim.
If we need any more information we will be in touch.
We understand that having an accident can be traumatic no matter what the circumstances.
If there is any element of your claim you wish to discuss, do not hesitate to contact us.
If you have anything you think may help us with dealing with your claim, you can email to our email address:
motordamage@allianz.ie.
If you have selected windscreen cover as an optional extra with your policy (please check your policy schedule), We
will pay for breakage or repair of glass in the windscreen, windows and roof of Your Car including any scratching of
the bodywork directly resulting from such breakage, where the claim is processed through our Aligned Windscreen
Repair network.
The amount we will pay is limited to €200 where the claim is not processed through our Aligned Windscreen Repair
network. This is not subject to excess and will not effect your No Claims Bonus entitlement.
Bonus, we suggest you contact us in advance so you can make an informed decision.
death, injury, loss or damage as expressed in the policy, schedule or certificate of motor insurance happening during
this period of insurance anywhere in the Republic of Ireland, Northern Ireland, Great Britain, The Isle of man,
The Channel Islands or on the Continent of Europe. The insurance also operates during the course of sea transit (including
loading and unloading) between ports within the territories named.
Yes, in the event of an accident if you choose to have your vehicle repaired in one of our Aligned Repairers you will be
provided with a Class B courtesy vehicle (Toyota Aygo or similar) for 7 days.
If your vehicle is stolen we will provide you with a Class B courtesy vehicle (Toyota Aygo or similar) for up to 14 days.
Please note that the car hire company may require some form of security before providing you with the courtesy car.
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