Broken down car

Claims information

A dedicated and fair claims service, it's our number one priority.
To report a new claim or discuss an existing claim, call us on 01 613 3990.
 
If your windscreen was damaged as a result of an accident you can call us on 01 613 3990 (option 2) or click below to view our windscreen repairers.
For breakdown assistance call  01 637 3690 or click below for more information.
 

If you wish to report a new claim, discuss an existing claim, avail of our claims emergency services or breakdown assistance you can
call us on 01 613 3990. If you are calling outside of the Republic of Ireland please contact us on 00 353 1 613 3990.

You can post all documentation to Allianz, Allianz House, Merrion Road, Dublin 4. Please include a policy number or
claim number on any documentation being sent to us.

ekomi

Allianz global customer satisfaction rating

4.0/5

1847 Reviews

That's what clients said about us

In the event of an accident you should obtain the following information:

  • The names, contact details and vehicle details of all parties involved.
  • The insurance details including the policy numbers of all parties involved.
  • Details of any witnesses to the incident or members of an Garda Siochana that attended the scene of the accident.
  • Take a photo/ video of the scene and the vehicles before they have been moved, so you can send them to us later. If it is not
    safe, wait until the vehicles have been moved to a safe location, and then take a photo/ video of the damaged areas, the
    registration plates and the insurance discs. Please retain any dashcam footage relevant to the claim to assist with our investigations, and take
    details of any witnesses to the incident.

In the event of an accident you are obliged to provide:

  • The name and address of both you and the vehicle owner.
  • The registration and insurance details of your vehicle should be provided to any other party involved and also An Garda
    Siochana if requested
  • If any person is injured, the accident must be reported to An Garda Siochana whether they attend the scene or not.
  • Contact us to report the incident as soon as possible on 01 613 3990 (call operator charges may vary), or if you are outside
    the Republic of Ireland on 00 353 1 613 3990.
  • If you are involved with a visiting motorist from outside the country, report the accident to your insurance company and also to
    the Motor Insurers Bureau of Ireland, 3/4 South Frederick Street, Dublin 2. Telephone number: 00 353 1 6769944. Website: 
    WWW.MIBI.IE.

If Your Car Is Stolen You Should:

 

  • Report the incident to Allianz on 01 613 3990 (call operator charges may vary) as soon as you discover the vehicle is missing.
    Complete the claim form (available at the bottom of the page) and have it stamped by An Garda Siochana.
  • Send us the completed claim form.
  • If your vehicle is not recovered within 14 days please send us the keys, Vehicle Licensing Certificate, a copy of your Finance
    Agreement and NCT Cert (if applicable) . If your car is recovered you should contact us 01 613 3990 (call operator charges
    may vary) immediately and let us know the location of your car. If your vehicle is stolen we will provide you with a courtesy car
    in a Class A vehicle (Ford Ka or similar) for up to 14 days. If the vehicle is recovered during this period and brought to one of
    our ALIGNED REPAIRERS you will be entitled to a courtesy car for 7 days from the date the vehicle was recovered.

If Your Vehicle Is Not Recovered or Is Written Off
 

  • If your vehicle remains missing or is considered to be beyond economical repair by the appointed assessor when found, the
    details will be referred to a specialist valuation company who will place a "market valuation" on your vehicle prior to the loss,
    having taken into account details of the vehicle including but not limited to mileage, condition, ownership history and service
    history.

Aligned Repairers

If your car is damaged as a result of an accident or fire contact Allianz on 01 613 3990 (call operator charges may vary) to report the
incident. We have an extensive panel of Allianz Aligned Repairers which you can chose from. If you decide to have your vehicle brought
to one of our approved garages you will receive :

  • A Class B courtesy vehicle (Toyota Aygo or similar) for 7 days.
  • A three year warranty on all repair work carried out by the garage
  • Direct billing. If the garage repairs the vehicle all you have to do is pay your policy excess, we will take care of the rest.
  • Repairs completed to the manufactures specification.
  • Aligned Repairer will arrange uplift of the vehicle, if not driveable.

If you decide to use another repairer you should obtain an estimate for repairs as soon as possible and forward it to us. However if you
use another garage we cannot offer the same benefits to you.

A list of our Aligned Repairers is contained below:

Swipe to view more

Company Address County Telephone Email
Pratts Auto Bodyshop Hacketstown Road, Carlow Co. Carlow 059 9141440 / 087 2545609 admin@prattsautobodyshop.ie 
Autotech Bodyshop Ltd Unit 1, Poles Business Park, Cavan Co. Cavan 049 4330777 info@autotech.ie
PARC Unit 4-6 Quin Road Business Park, Ennis Co. Clare 065 6868444 / 087 2625444 info@parc.ie 
Collision Experts North Cork Quartertown Lower, Quartertown Industrial Estate Co. Cork 022 22514 northcorkreception@collisionexperts.ie
Cavanaghs Limerick Road, Charleville Co. Cork 063 81561 Bodyshop@cavanaghs.com 
Dineen Crash Repair Ltd Unit J1, Marina Commercial Park,Centre Park Rd Co. Cork 021 4317673 info@dineencrashrepairs.ie
Fermoy Nissan Dublin Road, Fermoy Co. Cork 025 31555 Boregan@fermoy-nissan.com
Red Abbey Motors Unit E3, South Link Park, Frankfield Co. Cork 021 4322766 redabbeymotors@eircom.net
Clarke Bros. (Bandon) Ltd. Clonakilty Road, Bandon, Co.Cork, Co. Cork 023-8841923 clarkebros@eskimosolutions.com
O'Donnell Motors Mill Road, Ballymagowan, Dunkineely Co. Donegal +353 74 973 7058 pauric@odonnellmotors.com
MERA Crash Repairs MERA Crash Repairs, Balbriggen Co. Dublin +353 85 752 9826 merainvoices@gmail.com
AJK Motors Golf Road, South Shore Road, Rush Co. Dublin 01 8438216 - John Kelly/Mark Healy info@ajkmotors.ie
Collision Experts Dublin North Unit 6, Woodlawn Business Park, Old Airport Rd, Cloghran, K67 D6F7 Co. Dublin +353 1 862 1300 dnannery@collisionexperts.ie
National Vehicle Distribution Brownsbarn, Baldonnell, Co. Dublin, D22 AV20 Co. Dublin +353 1 461 4400 claimsadmin@nvd.ie
Smith & Branigan Motors Newlands Road, Balgaddy, Lucan Co. Dublin 01 610 9174 smithandbranigan@gmail.com
Soraghans Auto Care Birch Avenue, Sandyford Business Park, Stillorgan Co. Dublin 01 8380333 / 01 8142632 info@centralmotor.ie
Crofton Motors 18 Sundrive Road, Kimmage Co. Dublin 01 4921833 instructions@croftonmotors.ie
Garvey Crash Repairs Limited Unit 3M Ballymount Dr, Ballymount Rd Lower, Walkinstown, D12 VFC6 Co. Dublin +353 1 515 5585 info@garveycrashrepairs.ie
Gregg Martin Crash Repair 38 Kilbarrack Ind. Est. Co. Dublin 01 839 4956 / 01 839 4957 info@gmcr.ie
Collision Experts Galway East Glenascaul Manufacturing & Technology, Glennascaul Business Park Co. Galway 091 388999 galwayreception@collisionexperts.ie
Masonbrook Motors Loughrea, H62 HK83 Co. Galway 091 841258 masonbrookmotors@gmail.com
Kingdom Crash Repairs Monavalley Industrial Estate, Tralee, V92 Y078 Co. Kerry +353 66 718 0000 info@KingdomCrashRepairs.com
Reens Rathmore (Kilarney) Rathmore, Kerry Co. Kerry 064 7758150/ 0874181769 momahony@reensrathmore.ie
Dunleas of Kilkullen 2 Naas Rd, Kilcullenbridge, Kilcullen Co. Kildare 045 481866 (Out of hours 087 913 7323) bodyshop@dunleasofkilcullen.com
Kildare Crash Centre 53, Walshestown, Newbridge, Co. Kildare, W12 EY24 Co. Kildare +353 45 434 161 Kildarecc1@gmail.com
Doheny Crash Repairs  Westcourt Business Park,, Callan, Co. Kilkenny Co. Kilkenny +353 56 775 5588 info@dohenycrashrepairs.ie
Brendan Lowe & Sons Bypass Road, Keenaghan, Carrick-On-Shannon Co. Leitrim 071 9621105 - Brendan Lowe repairs@brendanloweandsons.ie
Keith O'Brien Crash Repairs Eastway Business Park, Unit 5, Ballysimon Rd Co. Limerick +353 61 423 810 keithobriencrashrepair@gmail.com
Premier Crash Repair Premier Crash Repairs, Little Water Street, Townparks, Longford, N39 W409 Co. Longford +353 43 334 2877 premiercrashrepairs@gmail.com
Oriel Auto Specialists Coes Road, Dundalk Co. Louth 042 9336819 orielbodyrepairs@eircom.net
Smiths of Drogheda North Road, Drogheda Co. Louth 041 9831106 selina@smithsofdrogheda.com
Cathal Duffy Spencer Park, Curragh, Castlebar Co. Mayo 094 9021288 (Out of hours 087 661 0999) bnally999@gmail.com
Swinford Motors Dublin Road, Swinford Co. Mayo 09492 51233 bodyshop@swinfordmotors.com
Tadg Riordan Motors Slane Road, Ashbourne Co. Meath 01 8350084 terry@trmash.ie
TD Caldwell U 15 Mullaghboy Ind Est, Athboy Road, Navan Co. Meath 046 90 23786 info@tdcaldwell.ie
Ted Brennan Motors 5 Cross roads, Corrintra, Castleblayney, A75 NX63 Co. Monaghan 042 9740618 - Richard Brennan info@tedbrennanmotors.ie
Collision Experts Meadow Bank Repairs Meadowbank Ind Est, Rathedmond Estate Co Sligo 071917022  sligoreception@collisionexperts.ie
Donal Ryan Motor Group Templederry, Nenagh Co. Tipperary 0504 52212 repairs@donalryan.ie
Jamie Lawlor Crash Repairs Ltd Unit 3A, Ard Gaoithe Business Park, Clonmel Co. Tipperary
052 6187304 jamie@jamielawlor.com
Joe Lynch and Sons Galway Road, Athlone Co. Westmeath 09064 92734 lynchrepairs@gmail.com
Mullingar Autos Dublin Bridge, Mullingar Co. Westmeath 044 93 48755 workshop@mullingarautos.ie
Collision Experts Enniscorthy Quarry Park, Enniscorthy Co. Wexford 053 9252053 wexfordreception@collisionexperts.ie
Doyles Garage Coast Road, Courtown, Gorey Co. Wexford 053 9427900 adoyle@doylesgarage.com
Whitty Autobody Accident Repair Centre Ballinaboola Co. Wexford 051 428 483  
Armstrong Body Repairs Ballinaclough, Rathnew, A67 F598 Co. Wicklow 0404 69594 - Aubrey Armstrong , Una Healy info@armstrongbodyrepairs.ie

Windscreen Repairers
 

Comprehensive:
 

  • Covers the injury of people or their property * driver exclusions apply (refer to policy document below)
  • Covers for loss or damage to your car by fire or theft, or vandalism.
  • Protects you against accidental damage to your car.

Third Party Fire and Theft:

  • Covers the injury of people or their property * driver exclusions apply (refer to policy document) below
  • Covers for loss or damage to your car by fire or theft
A policy excess is the amount of any loss or damage to your vehicle for which you are responsible. (To find the amount
of your policy excess please see your policy schedule)
Providing you have selected comprehensive cover, we will arrange to have the repair cost to your vehicle assessed by
a Motor Engineer. Our engineer will discuss repair costs with your appointed garage. If the car is economical to repair
we can authorise repairs with the garage and arrange payment to them directly once cover is ok. If it is not going to be
economical to repair we will write to you and advise you what happens next. (Refer to section below - My car is a
Write Off)
 When we have settled the claim we will then write to you to advise what payments have been made.

We have a list of Aligned repairers which are available here. The Workmanship is guaranteed for three years and they
will provide a courtesy car to you. Also as they are an Aligned repairer, there is no need to obtain an estimate and we
can authorise repairs quickly.

However if there is a local garage you would prefer to use, let us know their details and we will liaise with them directly.

If your vehicle has been deemed a Write off, the Motor Engineer will obtain a salvage value on your vehicle. This is the
value of your vehicle in its damaged condition. We will contact you as soon as possible with this information and you
should then immediately contact the Salvage agent who wishes to buy your vehicle. We will also request certain
documents relating to the vehicle from you. For example a completed claim form, a photocopy of the Vehicle
Licensing Certificate or details of any Finance Agreement.
 

We will also have our valuation team contact you regarding the Pre Accident Value of the vehicle.
 

Once a value has been agreed and the documents received are ok, we will settle the claim on the basis of the Pre
Accident Value less the Salvage offer and Policy Excess
 

If your vehicle is subject to Finance the finance company will be included on the settlement cheque.
 

Lastly, if there is nothing outstanding on your claim we will issue the payment. All our payments are usually issued
within 5 working days.
 

If there is some reason the payment can not be processed, we will get in touch and discuss this with you.

We will deal with the damage to your car as above, whilst trying to establish who is at fault for the accident. It is very
important for us to have all information you may have to help us do this. Please let us know if you have witness
details, third party details, Gardaí or police details or even photographs you have taken at the time of the accident. If
we consider you at fault for an accident, we will settle any Third Party claims and notify you of the cost.

If we are of the view that you are not at fault, we will attempt to recover our money from the other insurers / person at
fault. We will then write to you or your broker to let you know if we have been successful and the final claim cost. If
you receive any correspondence from the other persons solicitor, just forward it to our office along with your claims
reference and we will deal with it on your behalf. Do not reply. Don’t panic about it. These letters are generic and
although they may appear intimidating we will send an appropriate response on your behalf.

All insurance policies have a policy excess. This is payable if you make a claim for damage to your own car on your
policy, whether or not you are at fault for the accident. However if you are found not to be at fault for the accident we
will try to recover this amount from the other party.

Although we have to wait a defined period as outlined in your policy booklet before we will consider your car stolen,
we can still start to process your claim.

After the policy defined period, if the vehicle is still unrecovered, we have completed our investigations and we have
placed an agreed value on the vehicle and nothing is outstanding we will issue payment.

I reported a claim to you a few days ago. When will I hear from you again?

Depending on the accident, we may not need to contact you. This does not mean we are not dealing with your claim.
If we need any more information we will be in touch.

We understand that having an accident can be traumatic no matter what the circumstances.

If there is any element of your claim you wish to discuss, do not hesitate to contact us.

If you have anything you think may help us with dealing with your claim, you can email to our email address: 
motordamage@allianz.ie.

If you have selected windscreen cover as an optional extra with your policy (please check your policy schedule), We
will pay for breakage or repair of glass in the windscreen, windows and roof of Your Car including any scratching of
the bodywork directly resulting from such breakage, where the claim is processed through our Aligned Windscreen
Repair network.

The amount we will pay is limited to €200 where the claim is not processed through our Aligned Windscreen Repair
network. This is not subject to excess and will not effect your No Claims Bonus entitlement.

This depends on the type of policy you have. If you want to know what impact a claim may have on your No Claims
Bonus
, we suggest you contact us in advance so you can make an informed decision.
Yes, we will subject to the terms, conditions and exceptions and endorsements of this policy provide insurance for
death, injury, loss or damage as expressed in the policy, schedule or certificate of motor insurance happening during
this period of insurance anywhere in the Republic of Ireland, Northern Ireland, Great Britain, The Isle of man,
The Channel Islands or on the Continent of Europe. The insurance also operates during the course of sea transit (including
loading and unloading) between ports within the territories named.

Yes, in the event of an accident if you choose to have your vehicle repaired in one of our Aligned Repairers you will be
provided with a Class B courtesy vehicle (Toyota Aygo or similar) for 7 days.

If your vehicle is stolen we will provide you with a Class B courtesy vehicle (Toyota Aygo or similar) for up to 14 days.

Please note that the car hire company may require some form of security before providing you with the courtesy car.