Contact Information

Direct Customer Contact Details

Phone

All Sales, Service & Claims Callsave 1890 484 848

Outside Republic of Ireland 00 353 1 6133666

Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm

Freepost

Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4

E mail

Info@allianzdirect.ie or Click here to email us now

Let Us Call You

If you wish someone to call you back Click here

Fax

01 6605214

00 353 1 6605214 from Outside the Republic of Ireland

Location Maps - Click here for detailed location map

View Allianz Dublin Office in a larger map 

Any Problems?

Complaints Procedure for Allianz Customers

Allianz are committed to making sure that we have the very highest standards of customer care. However, we accept that things can go wrong from time to time. Advise us of your concerns and we will strive to ensure that our level of service meets your expectations in the future.

How to make a complaint

You can phone us, email us or write to us with your complaint.

Please be sure to provide us with:

• A policy number and / or claim number
• An outline of your complaint
• Your contact details (phone number, e-mail address, home address)

Address:

Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4

Email: Please click Customer Feedback

Phone: 1890 484 848

Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm

What happens next:

• The staff member who receives your complaint will deal with it in a considered, fair and consistent manner, with the aim of resolving it at the earliest possible point
• All complaints will be acknowledged within 5 business days of being received (unless previously resovled to your satisfaction)
• This acknowledgement will include the name, contact number and title of the person handling your complaint

Unresolved by day 20:

• The person responsible for handling your complaint will provide you with regular written updates on the progress of the investigation of your complaint, at intervals not greater then 20 business days

Unresolved by day 40:

• Where 40 business days have elapsed and your complaint is not resolved, we will inform you of the anticipated timeframe within which we hope to resolve your complaint
• We will inform you of your right to refer the matter to the Financial Services Ombudsman and contact details of same will be provided

Completion of Complaint:

• We will advise you in writing, within 5 business days of the completion of the investigation of your complaint, of the outcome of the investigation and, where, applicable, explain the terms of any offer or settlement being made
• If your complaint is not resolved to your satisfaction and you remain dissatisfied with our resolution, you can refer your complaint to:

The Financial Services Ombudsman
3rd Floor,
Lincoln House,
Lincoln Place,
Dublin 2

Lo call:              (1890)882090
Phone:              (01) 662 0899
Fax:                  (01) 6620890
Email address:   enquires@financialombudsman.ie

Other Contact details